Disputed CBC/Radio-Canada report: request an Ombudsman review after the media response
Identify the journalistic standard, first write to the responsible service, preserve its response, then request a reasoned review.
The Ombudsman reviews accuracy, fairness and journalistic standards; it does not replace court action, the CRTC or a complaint about non-journalistic programming.
Confirm the scope
Identify the content, date, platform, exact passage, alleged error and precise Journalistic Standards and Practices principle.
Prepare the information
First send a concise complaint to the responsible service and request an identifiable correction or explanation.
Complete the process
Keep the complaint, acknowledgement and response; if still dissatisfied, request review by the appropriate Ombudsman within the process.
Keep follow-up records
Answer questions, distinguish new facts from editorial disagreement and archive the published decision and any correction.
Journalistic complaints — CBC/Radio-Canada