Immigration consultant conduct or competence: file a complaint with the College using useful evidence
Verify the person in the register, distinguish conduct from fees, preserve the client file and present facts chronologically.
This page describes the general structure of the system, which stays stable. But exact thresholds, fees, and specific program statuses can change within weeks. Before relying on a specific figure or date below, confirm the current status on Quebec.ca or Canada.ca.
A complaint pauses no immigration deadline, does not automatically refund fees and does not replace new advice to protect your status.
Confirm the scope
Check the register for RCIC or RISIA status and record name, number, standing and firm; lawyers and notaries use another regulator.
Prepare the information
Build a chronology of advice, retainers, statements, payments, deadlines, communications, consequences and mitigation.
Complete the process
Gather the contract, receipts, submitted file, messages and decisions without altering originals or adding unnecessary third-party data.
Keep follow-up records
File with the College, cooperate with assessment and separately handle replacement counsel, deadlines, refunds or legal remedies.
Make a complaint about an immigration consultant — College