Guide

Mental health crisis: what to do and who to call, in order

Someone in crisis does not need a diagnosis; they need a response matching what is happening: distress, threat, danger to self or others. Three levels, three responses.

Check before acting

Someone in crisis does not need a diagnosis; they need a response matching what is happening: distress, threat, danger to self or others. Three levels, three responses.

The first triage decides everything

Immediate danger: 911. Intense distress without immediate danger: the regional crisis line or 811. Ongoing support: CLSC, family doctor or a specialised community organisation.

Official sources

  1. Quebec — health
  2. Quebec — suicide prevention
Sources: Quebec — health (https://www.quebec.ca/en/health); Quebec — suicide prevention (https://www.quebec.ca/en/health/health-issues/mental-health/suicide-prevention). Checked September 20, 2026 — amounts, deadlines and fees are not reproduced here: confirm with the official source.
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